Refund Policy
At SLOXLY, customer satisfaction is important to us. We strive to provide high-quality digital products and reliable services. Please review our Refund Policy carefully before making any purchase on our platform.
Digital Product Nature:
All products available on SLOXLY are digital downloads including source code, templates, UI kits, scripts, plugins, graphics, and other downloadable assets. Due to the nature of digital products, refunds are subject to specific conditions.
Eligibility for Refund:
Refund requests may be considered under the following circumstances:
- The product file is corrupted or completely unusable
- The downloaded product is significantly different from the product description
- Duplicate purchases were made accidentally
- The product cannot be accessed or downloaded due to technical issues caused by our platform
To request a refund, users must contact our support team within 7 days of purchase.
Non-Refundable Situations:
Refunds will generally not be provided in the following cases:
- You changed your mind after purchase
- You no longer need the product
- You purchased the wrong product by mistake
- The product is incompatible with your software, device, or hosting environment
- You lack the technical knowledge required to use the product
- The product has already been downloaded or accessed successfully
- Minor design differences or preference-based issues
Subscription Refunds:
Subscription payments are generally non-refundable once the billing cycle has started. Users may cancel future renewals at any time through their account settings.
Refund Review Process:
All refund requests are reviewed manually by our support team. Additional information or proof of the issue may be requested before approving a refund.
Approved refunds will be processed through the original payment method within a reasonable timeframe depending on the payment provider.
Chargebacks & Payment Disputes:
Initiating unauthorized chargebacks or payment disputes without contacting our support team first may result in temporary account suspension or permanent restriction from the platform.
Support Assistance:
Before requesting a refund, we encourage users to contact our support team for technical help, installation guidance, or issue resolution. In many cases, problems can be resolved quickly without requiring a refund.
Policy Changes:
SLOXLY reserves the right to modify or update this Refund Policy at any time without prior notice. Continued use of our platform indicates acceptance of any updated terms.
Contact Us:
If you have questions regarding refunds or payment issues, please contact our support team through our official contact channels.
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